Got Sales Skills?

Inside Sales Professionals are a talented group of individuals that can discover sales opportunities on a consultative basis and able turn leads into new customers. The Inside Sales Professional will play a key role in expanding our sales activities to support our fast-growing business and will develop and maintain face to face relationships with customers.

At FBM we believe in doing business with integrity and being the company of choice for both our customers and our team. Come build your career at an exciting and growing organization within the building materials industry!

Essential Functions/Qualifications:

Receiving and processing requests directly from customers (via walk in counter, telephone, fax and email) for price quotations, product availability, customer orders, material returns, billing corrections, product information, order changes, and cancellations
Plan and implement telemarketing and prospecting objectives
Quickly and smoothly resolve customer complaints and problems
Engage in specialty “buy out” purchasing (when applicable)
Coordinate delivery and/or pick up of customer orders with operations teams
Provide support to Outside Sales force (also serve as a backup for Outside Sales)
Generate price quotations in a timely manner
Responsible for adhering to policies of the customer financial services
Maintain accurate and up-to-date “open order” files in computer system
Maintain adequate supply of product samples and literature
Adhere to pricing guidelines established by DFH Sales Manager/Branch Manager
Review all orders to forecast additional customer needs
Interact with sister branches when necessary on inventory issues and deliveries
Work with purchasing agents to achieve the best inventory levels and product lines
Responsible for cash reconciliation of both register tape and Trend reporting documents
Maintain strong relationships with customers
Assist in maintaining adequate product stock at branch location
Sustain a working technical knowledge of all available FBM products but emphasis in Doors, Frames, Hardware
Review job plans and bidding documents for Door, Frame, Hardware quotes and developing project summaries for Outside Sales personnel
Other duties may be assigned
After receipt of conditional offer of employment, must be able to pass drug screen/physical/background check.
Requirements

Experience in a position that deals directly with customers (front-line)
Strong ability to complete multiple tasks while maintaining variable priorities in the pursuit of satisfying customer requirements
Must be able to communicate and follow-up with co-workers, customers and vendors
Must be able to learn and retain vast amounts of product information
Preferences

Experience in a team-based environment
Previous sales experience in the building materials industry, specifically commercial doors, frames and hardware
The ability to read architectural plans and specifications is a plus.
FBM Benefits:

A friendly and supportive work environment
Competitive pay and incentives
Well-maintained equipment
Excellent benefits including: Medical, Dental and Vision plans, 401(k)
Career growth opportunities
About Foundation Building Materials

Foundation Building Materials (FBM) is a leading North American distributor of building materials focused on meeting and exceeding the needs of local construction trades with best-in-class products and services. Based in California, FBM has more than 5,000 employees in more than 270 locations the U.S. and Canada. FBM’s core values – safety first, a focus on customers and team members, honesty and integrity – form the foundation for an outstanding customer experience that is recognized across the industry.

FBM promotes an equal employment opportunity workplace with respect to all categories protected under applicable State and Federal law.