Responsible for full day-to-day operations and supervision of 8 – 12 Account Representatives.
Monthly review and guidance of Account Representatives on their open accounts.
Monthly Review and guidance on customer calls and interactions to ensure good customer service and call standards are met.
Coordinate with Branch supervision to ensure proper customer service.
Resolve complicated and escalated customer service issues.
Participate in sales calls regarding “at-risk” customer issues.
Ability to research and assist with reconciliations of complicated customer account balances
Training and Coaching of Account Representatives.
Training and Coaching of Preliminary Notice Specialists
Ensure proper collection procedures are followed.
Skills and Experience you have..
Strong background in Accounts Receivables collections in the construction industry with preferred five years of experience.
Firm understanding of Mechanic’s Lien Laws.
Good working knowledge of Microsoft Office Products including Word and Excel.
Good written and oral communication skills.