Senior IT Technician

JOB SUMMARY:

The Senior IT Technician is to oversee IT Technicians and is responsible for jobsite management. Maintains ticketing system and provides Tier I and II support when needed. Works closely with IT Project Manager and Regional Leads on technology improvements.

JOB RESPONSIBILITIES:

Troubleshoot network problems in regional offices.
User account creation and terminations.
Mobilization and set up of jobsite networking and technology equipment.
Configure jobsite connectivity equipment.
Technical support of jobsite through duration requiring jobsite visits.
Configuration and support of jobsite copiers.
Oversee inventory management database.
QA/QC imaged laptop prior to distribution.
Assist in monitoring of software consoles that provide licenses to end users.
Assist in monitoring of security consoles to monitor network traffic.
Oversee regional help desk tickets for escalation and needs.
Troubleshoot problems with office and jobsite technology equipment.
Provide tier 3 support of escalated tickets.
Provide level 3 security escalations for virus and phishing alerts.
Participate in training to end users.
Create KB articles for advanced training and support and workflows.
Serve on IT Management committee to evaluate and define process for analysis and improvements of software and vendors.
QUALIFICATIONS:

5+ yrs. related experience or equivalent education in computer related field.
Microsoft or A+ Certifications preferred.
Excellent interpersonal skills and the ability to work with staff members at all levels of the organization.
Must have experience with hardware/software installation and configuration; troubleshooting; upgrading and deploying software; and maintaining network equipment.
Ability to communicate proficiently, in both written and oral communications.
5+ yrs. experience with Windows, OSX, IOS and Android.
Working knowledge of MS Active Directory.
Advanced skills in Microsoft Office Suite and O365.
Must be able to multi-task and prioritize.
 

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is frequently required to sit, communicate, reach and manipulate objects, tools or controls. The position requires mobility. Duties involve moving materials weighing up to 10 pounds on a regular basis and up to 25 pounds on an occasional basis. Manual dexterity and coordination are required over 50% of the work period while operating equipment such as computer keyboard, mouse, calculator and similar machines.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BNB believes in collaboration, team-building, and a strong supervisor/employee relationship. To accomplish this, the duties of this role are not performed in a remote capacity, and we expect that all employees will complete work in an office/job site setting.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.