Foundation Building Materials (FBM) is a leading North American distributor of building materials focused on meeting and exceeding the needs of local construction trades with best-in-class products and services. Based in California, FBM has more than 6,000 employees in more than 300 locations the U.S. and Canada. FBM’s core values – safety first, a focus on customers and team members, honesty and integrity – form the foundation for an outstanding customer experience that is recognized across the industry.
Right Position, Right Company.

At FBM we believe in doing business with integrity and being the Company of Choice for both our customers and our team. Come build your career with an exciting and growing organization within the building products industry!

Commercial Door, Frame, and Hardware (DFH) Inside Sales Specialists are a skilled group of individuals that masterfully sell, service, troubleshoot, maintain, and facilitate quotes and sales requirements for our commercial door, frame, and hardware business. As a Commercial Door, Frame, and Hardware (DFH) Inside Sales Specialists, you will enjoy developing and maintaining face to face relationships with customers. You will promote and generate sales of building products from an inside sales environment. You’ll be responsible for maintaining the highest level of customer service while executing all daily duties including, but not limited to, the functions described below.

Commercial Door, Frame, and Hardware (DFH) Inside Sales Specialists Essential Functions:

Provide support to Outside Sales and DFH Project Manager (like Customer Service Rep and Project Engineers)
Sustain a working knowledge of all available FBM products but emphasis on technical knowledge in commercial Doors, Frames, Hardware
Receiving and processing requests directly from customers (via walk in counter, telephone, and email) for price quotations, product availability, customer orders, material returns, billing corrections, product information, order changes, and cancellations
Quickly and smoothly resolve customer complaints and problems
Engage in specialty “buy out” purchasing (when applicable)
Coordinate delivery and/or pick up of customer orders with operations teams
Generate price quotations in a timely manner
Maintain accurate and up-to-date “open order” files in computer system
Maintain showroom with adequate supply of product samples and literature
Adhere to pricing guidelines established by DFH Sales Manager/Branch Manager
Review all orders to forecast additional customer needs
Interact with sister branches when necessary on inventory issues, Warehouse Transfers, and deliveries
Work with purchasing agents to achieve the best inventory levels and product lines
Responsible for cash reconciliation of both register tape and SXe/CSD reporting documents
Maintain strong relationships with customers
Assist in maintaining adequate product stock at branch location
Occasionally Review smaller project plans and bidding documents for Door, Frame, Hardware quotes and developing project summaries for Outside Sales personnel when other resources aren’t available.
Support our company values in the stated area of Safety, Customer Focus, Teamwork, Integrity and being a Company of Choice for both employees and customers.
Other duties may be assigned.
After receipt of conditional offer of employment, must be able to pass drug screen/ physical/ background check.
Qualifications/Skills:

Experience in a position that deals directly with customers (front-line)
Strong ability to complete multiple tasks while maintaining variable priorities in the pursuit of satisfying customer requirements
Must be able to communicate and follow-up with co-workers, customers and vendors
Must be able to learn and retain vast amounts of product information
Experience in a team-based environment
Previous sales experience in the building materials industry, specifically commercial doors, frames and hardware
The ability to read architectural plans and specifications
Exposure to industry related hardware such as ComSense, Spec-works, Protech, Avaware and etc.
FBM Benefits:

A friendly and supportive work environment
Competitive pay and incentives
Well-maintained equipment
Excellent benefits including: Medical, Dental and Vision plans, 401(k)
Career growth opportunities
FBM promotes an equal employment opportunity workplace with respect to all categories protected under applicable State and Federal law