Inside Sales Representative

Job Description
L&W Supply is a leading specialty distributor of drywall, ceiling tiles, steel framing and other building materials used by commercial and residential contractors. L&W Supply delivers the products and capabilities offered by a national distributor paired with the service and personal touch usually found only in a locally owned business.

As an Inside Sales Associate, you will provide assistance to customers as they purchase the materials they need for a variety of building projects. From the moment you greet customers until their sales have been finalized, you will provide them with superior service and building material expertise.

Specific duties may include:
Assisting customers in developing L&W solutions to meet their needs
Discussing features and benefits of products and services
Establishing rapport with new customers and nurturing relationships with long term customers
Soliciting feedback from customers on products and services
Coordinating  delivery requests to ensure efficiency and customer satisfaction
Assisting in the development of branch sales plan and strategy
Assisting in the design and execution of merchandising strategy
Determining customers’ needs and recommending appropriate products and solutions, up-selling additional products and supplies for each job
Answering incoming phone calls and emails to assist customers in a timely manner
Accepting payment and applying it to the appropriate customer account
Arranging with the warehouse for customer product pickup
Reordering products to keep the store and warehouse shelves well stocked
Addressing and resolving service concerns, should they arise
Specific qualifications include:
Bilingual speaking Spanish/English is preferred
Proficient in customer service and MS Outlook is preferred
1-2 years’ experience with interior building products is preferred
Excellent communication and interpersonal skills
Solid time management and prioritization skills
Basic computer skills
Positive attitude and team player
Detail and service oriented
Benefits may include:
Health, dental, and vision coverage – eligible after 60 days, low out of pocket
401(k) with generous company match – eligible after 60 days, immediately vested
Employer paid short term and long term disability
Employer paid life insurance
Flex spending
Paid time off
Paid sick days
Paid holidays